You launched a digital project with the internal resources you had at your disposal, and it worked.
But since then, the project has grown. Needs are changing, so are expectations. And you feel that you have reached a milestone: your current resources are no longer enough. A growing project calls for another structure, another rigor, another support.
That's when we're often called. Not to do it all over again. But to methodically resume the project. Professionalize what has been installed. Secure what needs to be secured. And allow the tool to continue to grow.
The two are often confused. A redesign is when you decide to put everything back together. New design, new technology, new architecture. We are starting with a blank slate because the product is outdated or irrelevant. A recovery, on the other hand, is based on a conviction: what exists has value. The product is not perfect, but it works, it has found its audience, and it deserves to be consolidated. Recovery is the art of intervening without breaking everything. We take over the existing bases, we stabilize, we structure, we correct the blocking points, and we lay the foundations to make the project evolve properly.
But be careful: taking over a project well is not simply correcting two bugs in the process. Above all, it is a great opportunity to start again on a firmer footing, without throwing everything away. Taking over a project means understanding what has been done, valuing what works, and improving what needs to be done. It is also an opportunity to clarify certain technical choices, to finally document what was not, and above all, to give the product the ability to evolve peacefully. We are not talking here about a heavy or blocking project, but about structuring work, which opens up the field of possibilities.
This is exactly what happened with Tool2Care, a platform created by the University of Liège to support care and support professionals such as clinicians, speech therapists, neuropsychologists and psychologists. From the start, the intention was strong. The project team knew where they were going, had a clear vision, and managed to release a first functional version via an agency. The platform existed, it was used, and met a real need in the field.
In this type of context, the product in place works... but it is starting to stagnate. The platform is qualitative, but it evolves less quickly than the team would like. It is not a failure, it is a natural step in the life of a digital project. Rather than waiting for a technical blockage or a loss of adoption, the team chose to give their product a boost. It sought a partner capable of taking over the existing, injecting new momentum into it, making it more reliable and scalable without starting from scratch.
DJM lab was asked to take over the platform. The intervention began with an in-depth analysis of the existing situation. The objective was clear: to understand what held up, what needed to be stabilized, what was better to rewrite, and what could wait. Very quickly, an action plan was defined. The user interface has been partly redesigned to streamline navigation, without touching the existing back-end. Critical safety issues have been fixed. Maintenance and testing routines have been put in place to avoid regressions. And above all, a real dynamic change has been put in place with the customer. We have moved away from the logic of “functionality after functionality” to enter into a structured approach, with a clearer product vision. The needs have been identified, the priorities redefined, and the next steps outlined to make the platform evolve in a coherent, sustainable way and in line with real uses.
Today, Tool2Care is a consolidated platform. It holds up technically, it is easier to develop, and it is supported in its next steps. The project has not been redesigned. It has been taken over, in a good sense of the word. And that's often what's needed.
When a platform is already online, the hardest part seems to be behind us. And yet, this is often when the real challenges start: making the tool evolve without making it heavier, structuring the next steps, overhauling certain foundations... without redoing everything.
Working with an agency is not just “going to the next level.” It's surrounding yourself with people who have already seen these situations dozens of times. Who know what we can keep, what is better to rewrite, and above all: how not to break everything by wanting to improve. An agency brings method, but also perspective. It does not develop for the sake of developing. It structures. It clarifies. She thinks product, not just line of code.
We are often called in to take over projects that were built in a hurry, with little framework, but a lot of will. Our role is not to judge. It's about understanding, securing, and building the future. We intervene where a freelancer can no longer follow up alone, where the initial energy needs structure, where the project deserves better.
What we bring is a complete team: technical experts, UX designers, project managers, product specialists. What we guarantee is a reliable working environment. And what we always aim for is the sustainability of the project.
At DJM Lab, we don't just build products. We build success stories.
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