The existing website no longer met the needs: unconfirmed orders, manual management of slots, non-existent delivery driver follow-up and limited visibility on internal operations. It was necessary digitize the customer journey, automate internal flows, and offer an interface that is easy to administer, while respecting technical constraints. Our challenge was to offer a 100% personalized solution to the customer's core business, rethink and develop the entire digital presence to create a modern and automated customer journey.
Realization of an inventory of the existing situation in order to put your finger on the points of friction of customers, but also of internal employees. Creation of new fluid user journeys, taking into account the customer order process.
Implementation of a headless e-commerce, connected to the customer's order management tools, with automatic synchronization of orders, payments and availability of deliverers.
Development of an internal tool that is 100% personalized to the needs of the customer, allowing him to manage his production and delivery schedule according to available resources.
Transfer of skills to the client's internal teams, allowing them to effectively use the CMS and the back office for daily operations. Implementation of continuous support and technical support for more complex requests.
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